Frequently Asked Questions: (Lots of them!)
1 . How will my order be shipped? JumboŽ Bait Company will package your order
in a heavy duty doublewall carton with foam
insulation, one case per carton. Combined
with the durable nature of our retail containers,
this creates a substantial shipping environment
for the bait. Because of this advanced packing
procedure, damage during shipment is rare.
Each carton will weigh between 26 and
33 pounds.
Ground delivery service is used for most shipments.
Your shipment will leave our warehouse cooler
at approximately 6:30 PM local time. Most
orders are delivered either on the next day,
or the second day. Live delivery is guaranteed.
Large orders (30 cases or more) can be delivered
by refrigerated truck direct to your location.
(Freight charge may apply depending upon
distance involved.)
2. Are there special procedures for shipping
during a heat wave? Extended periods of hot (90 degree plus)
daytime temperatures may require that your
order be shipped using overnight or two day service, for areas not already
receiving overnight service by ground. Freight rates are available by calling our office.
3. Can I have JumboŽ products sent to a Post
Office Box? No. JumboŽ Bait Company has found that postal delivery
times can be too unpredictable for live product.
4.
How much will I be paying for freight? Each shipping carton will hold one case of
JumboŽ Nightcrawlers, JumboŽ Dillies or JumboŽ
Red Trout Worms. Each case contains 60 retail
containers of product (called a sixtypack). Each shipping
carton measures 18" x 18" x 12" high and weighs approximately 30 pounds. Origin
ZIP code is 18344. Ground service can be used if transit time is two days or
less. Air is required for 3 days or more. Freight rates will vary by distance
and speed of service required. Two day air service can substantially higher for
distant customers. As all JumboŽ products offer considerable shelf life (5
weeks), please consider pickup as another method for saving freight cost, as
well as stocking up when temperatures are cool enough for ground shipment See #7
below.
5. Do you offer any guarantee? JumboŽ products are guaranteed to arrive
alive. Special considerations apply to time in transit
and for acceptance of delivery. Please see FAQs #12 and #13 below.
6. Is JumboŽ Bait Company a reputable firm? JumboŽ Bait Company and its general manager,
Jeff Woehrle, are known worldwide in the
live bait industry. We have shipped hundreds
of millions of Nightcrawlers, Dillies and
Red Trout Worms to fourteen countries since
1975. Our prices are competitive, our experience
is unmatched.
7. Do I get a discount if I pick up my order
at your location? Yes! We are located in Mount Pocono, Pennsylvania,
in the Northeast corner of the state.
We are easily accessible from Interstate
Routes 80 and 81. The advantage in picking
up your order is that freight charges that
would normally be added to your invoice are
excluded. On larger orders (or orders requiring
air shipment because of distance or temperature)
the savings can be substantial and can include
bulk purchase discounts beyond freight savings.
Please call for details. We are open seven
days a week for pickups.
8. How do I get pricing information on JumboŽ
products? Our pricing is competitive and varies with
market conditions. Prices are not listed
on this web site for that reason, as well
as protecting the confidential nature of
dealer pricing. You can obtain our current
price sheet by calling our office at 570-839-1927.
You can also fax your company letterhead to 800-434-2117, and we will fax back our current price
sheet. Faxing your letterhead is the quickest
method of obtaining pricing as it bypasses
the need for determining eligibility to receive
the price sheet. As mentioned, bulk purchase
discounts offer substantial savings.
9. Are the live bait items you offer approved
for my locale? Requirements for different types of live
bait vary by location. What may be approved
for one location may be entirely unsuitable
for another. Your best bet is to contact
your state fish and wildlife service (or
fish and boat commission) to determine approved
species for your area. JumboŽ Nightcrawlers,
Dillies and Red Trout Worms are almost universally
approved as bait and can be shipped and sold
almost anywhere.
10. I am interested in receiving my order of
JumboŽ packaged bait by Air Freight. How
can I estimate the freight cost? JumboŽ Bait Company ships from Philadelphia
International Airport to locations worldwide.
Contact the airport of your choosing to determine
schedules and rates to that airport from
Philadelphia. United Airlines is our preferred carrier although we can
use others. You can calculate weight at 25
to 29 pounds per case of 60 cups (sixtypack). Best economy is had for shipments of pallet-ready
quantities of 20 to 60 cases.
11. Do you offer exclusive territory? No. Although the benefits of the JumboŽ brand
name are many, it would be impossible to
police the sale of an inexpensive product.
We will make best efforts to assure that
we don't remove your advantage in handling
JumboŽ products by selling to a direct competitor,
but with hundreds of potential sources of
live bait currently operating, we cannot
guarantee that your competitor can't simply
buy the products from another distributor.
12. What happens if my order of bait arrives
dead? Important Information! Although rare, sometimes a delay in shipping
or unusually hot weather will prevent your
order from surviving the trip. JumboŽ Bait
Company guarantees live delivery, so your
order will be replaced at no charge. It is
important to note that orders should never be refused when delivered, even if damage is apparent. We will replace any damaged product immediately,
it is not ever necessary to refuse a shipment.
13. What if I can't be home when the bait is
delivered? Important Information! JumboŽ Bait Company sells to dealers only.
We do not sell to individuals. The reason
is acceptance of delivery. Bait is shipped
with the expectation that the carrier will
be able to deliver in a timely fashion. This means someone has to be at the consignee
location to accept the delivery. Our live delivery guarantee applies only to
bait shipped to a "commercial address". We cannot extend the live delivery guarantee
to locations where a delivery must be attempted
more than once, regardless of the reason
for multiple attempts.
We regret the apparent inflexibility of this
policy, but it is necessary due to the time-sensitive
nature of the live products we ship. Please
take these two FAQ's (12 & 13) into consideration
when placing your order.
14. Can I get emergency overnight shipments?
Yes. Timing of your order is important. We
ship most orders Monday, Tuesday and Wednesday.
If you wait too late in the week to place
your order, shipment may have to be delayed
to the next week.
15. Can I place a standing order? Standing orders can eliminate the possibility
of forgetting to place your bait order. Arrangements
can be made to ship the same (or differing)
quantity of bait to you on a set day of each
week. There is no extra charge for this service.
Contact us at 570-839-1927 for details.
16. Can I get JumboŽ products packaged in quantities
other than what is listed? JumboŽ packs Canadian Nightcrawlers, Dillies,
Red Trout Worms and Mealworms in retail containers of 12, 18, 24 and 24
worms respectively. JumboŽ Bait Company has extensively researched
these quantities. For example: We have determined that the average buyer
is nearly twice as likely to purchase a second cup of product
when the quantity is 24 rather than 25. There are probably many reasons for this,
but consumer buying habits that influence
such choices remain powerfully ingrained
in the mind of the buyer. JumboŽ Bait Company has determined the package
quantities based on several factors including
the size of each container. Just as important is the desire to have your customer buy more
than one. For these reasons, our package quantities
are fixed.
17. Do you have a minimum order? We now offer cases of 24 available for
shipment. Although higher in cost, the 24 packaging does provide for a
lower minimum order. Our standard package quantity is 60 (sixtypack),
which offers best economy.
18. Do JumboŽ products have suggested retail
prices? No. Retail prices are set by each individual
dealer.
19. Help! My minnows are dying...what can I do? Your first step in this situation is to
contact your minnow wholesaler. Often there
are procedures that can be followed (when
instructed by the wholesaler) that can minimize
your losses in certain situations. The source
of the bait should always be consulted first
to determine if any special situations exist.
JumboŽ Bait Company does not sell minnows
or related supplies. You may also benefit from buying your minnows
direct from the hatchery. See #22 below.
20 My bait customers keep telling me that the
bait I sold them was dead. I know it was
in good shape when the customer left my shop.
How can I prevent this problem? This is a common situation, particularly
when dealing with inexperienced anglers.
The best bait retailers always educate their
customers as to the proper care of their
bait purchase...just like any other product.
Often this involves stating the obvious,
keeping the container of worms cool, etc.
Sometimes the customer needs to be instructed
where not to store the bait. Car dashboards, trunks
and the like seem to draw more than their
share of worm boxes, with predictable results.
It is also helpful to show the customers
the bait in the cup prior to the customer
leaving with the bait. The bottom line is
education of the customer in proper bait
care. The containers used by JumboŽ Bait
Company offer the best insulation of any
live bait cup or box. However, no container
can compensate for improper storage for any
length of time.
21. Do you sell fishing equipment? No. JumboŽ Bait Company is not involved in
the sale of hooks or other tackle for stocking
your shop. We recommend Jerry's Sport Center,
Inc.. They are a full-line wholesaler specializing
in terminal tackle and sporting goods. Their
contact information: Jerry's Sport Center,
Inc., 800-825-7060, www.jerryssportscenter.com .
22. Do you sell minnows? JumboŽ Bait Company does not sell minnows
or related supplies. However, we highly recommend
Anderson Minnow Farms in Lonoke Arkansas.
www.andersonminnows.com Anderson ships direct from their farm to you via FedEx overnight freight. The
difference in quality is simply amazing.
If you are currently buying your minnows
from a local distributor, we urge you to
give Anderson's a try. You will notice a
remarkable decrease in losses and a big increase
in satisfaction. Call Anderson Minnow Farms
today at 1-800-206-4666. In addition, your
minnow customers will benefit from the use
of OTABS oxygen pellets in buckets and livewells.
The classic formula of OTABS provides gentle
oxygenation to bucket water without undue
circulation that tires the minnows. You can
buy OTABS direct at www.otabs.com .
No. JumboŽ Bait Company does not sell or
ship waxworms. King's Wholesale Bait in Liberty,
Indiana is an excellent source. You can reach
King's at 765-458-6968 or fax 765-458-5274.
Email Angie at: angiekm_1 (at) verizon.net
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